Hikvision Video Intercom KIT - 7" Touchscreen LCD - 2 Megapixel180° Horizontal - 96° Vertical - House

We've sent several emails, but unfortunately, we haven't received any responses. Our door station bell displays a "Calling Failed" error. We've attempted all possible configurations through HiC tools, but to no avail. Calls from the indoor station to the main door function properly, and the camera operates correctly, yet calls from guests consistently fail. Has anyone else experienced this issue? Unfortunately, we've had no assistance from the company. However we like the brand as we have 100s of their products that work fine.

I was having complications returning this item as it was no longer needed (not because it's not a great product!) back to Great Britain from America. This company was in touch with me throughout the whole return and very accomodating. Great company and great customer service!

Tried wifi doorbells and didn't like long delay between push of button and video appearance. This wired cat 5 system has excellent 2mp picture and crystal clear audio quality. It hooks up instantly and can be expanded in a host of ways, including placing monitors in additional rooms or adding cameras. This is a professional system that I purchased through Ertech security systems and was totally impressed with their tech support.