The easiest way to start the claims process is to use the ShipTection Chat Bot in the lower right hand corner of the page. Our team will file claims with InsureShip on your behalf. Claims can also be filed by emailing claims@shiptection.com or directly with InsureShip at Claims Portal.
Here's what we'd recommend you have when you file a claim:
Damaged
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Brief statement about what happened
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Photos of the damaged item
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Shipping box w/packaging material used inside
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Invoice/Receipt
Lost
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Brief statement about what happened
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Carrier tracking number
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Invoice/Receipt
Stolen
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Brief statement about what happened
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Invoice
Please note that for lost and stolen packages, customers may be asked to wait 20 days for domestic and 30 days for international orders to file a claim
ShipTection FAQ
What is shipping protection?
Shipping protection covers against packages that are lost, damaged, or stolen in transit.
How do I file a claim?
Customers can contact claims@shiptection.com or file a claim directly with our insurance partner, InsureShip, here: File a Claim.
Will I receive a replacement or reimbursement if my claim is approved?
You can select to receive a replacement or be reimbursed for your purchase.
What is covered under the shipping insurance policy?
You can read the full policy here: ShipTection Policy.
What are the filing time frames?
Time to File: 90 Days from Date of Shipment
Lost Shipments: Wait 20 Days Domestic; 30 Days International Shipment.
Damaged Shipments: Can Be Filed Immediately
What is covered?
Shipping protection covers items that are lost, damaged, or stolen in transit. You can read the full list of items that aren’t covered here: ShipTection Policy.
What documents do I need to submit?
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Online Claim Form
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Proof of Value (Sales/Purchase Invoice)
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Recipient Statement of Non-Receipt or Damage
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(If Applicable) Pictures of Damage, repair estimate, or salvage value.
How long will it take to review my claim?
Most claims are resolved within 24 hours of submission.
Does shipping insurance work internationally?
Yes, shipping insurance works internationally excluding Afghanistan, Angola, Bolivia, Burma, Iran, Iraq, Congo, Ivory Coast, Lebanon, Liberia, Libya, Nigeria, North Korea, Paraguay, Somalia, Syria, Zimbabwe, Russia, Ukraine, and any other Country that is or may become Embargoed by the United States or United Nations as sanctioned by the Office of Foreign Asset Control (OFAC).