Cyber Acoustics CA Essential USB Headset (HS-2000) – Professional Headset for Calls & Music, All-Day Comfort, Integrated Ear Cup Controls, Optimized for UC Platforms

Between my work laptop, monitors, and the USB-C dock I have 5 different audio options out of the box. I was having issues where the 3.5mm audio jacks (one on laptop, one on dock) would take turns deciding which would work. Audio dropping in the middle of important meetings just wasn't acceptable. This headset and mic fixed the issue by having it's own device in windows. Audio in Microsoft Teams meetings has been flawless since. I especially enjoy the mic boom muting with rotation. Allows me to multitask and not have to scramble to turn the mic on/off when I get called on. I do find that the headset is a little large on my head. If it's perfectly vertical, it will not rest on the top of my head, I have to angle it back. This feels a bit strange for me, but is not uncomfortable. If you have a small noggin, keep this in mind.

This is about the CA Essential Headset Model HS-2000. This headset is great. Sound quality is very good. Noise cancelling is pretty good. This one thing I was disappointed with is that the mute function on the headset does not sync with the mute function of a Cisco Webex call running on a Windows PC. In other words when you hit mute on your headset, Webex still shows you as unmuted. I'm not sure about other conferencing products, but this is a minor annoyance. I contacted CA tech support and they are aware of it and plan to include that functionality in future headset models.

The headphones are comfortable and the microphone is good quality but if I'm going to pay this much for something then I want it to work as intended. My pair came with one of the ears not functioning at all, know that you're taking that risk when buying these.

Needed a headset for all my zoom calls- really wanted an ear-cup that provided comfort for long periods of wearing and good sound -- this has it. Even the microphone is clearer on the other end than my previous brand of headset -- my customers have commented. It was plug and play with zero issues. Cord is light and does not get caught on my desk or shirt - This is a great headset at any price, but at this price, it is a real value. I found this unit because I had purchased a CA dock for my Dell XPS notebook and it was a good experience - so easy to try another CA product, and it has been great.

I spend large parts of my day on calls. This headset has very clear sound quality, I’m told people can hear me very clearly and it is very comfortable. I hesitate to add a negative because it might be just my transition from mono to stereo headset but the only small thing I would note is that my own voice is muffled to me.